Overview
All Data
Escalation Overview
Distribution & Categories
Priority Distribution
By ticket urgency level
Client Tier · Issue vs Non-Issue
Distribution by client segment
Product · Issue vs Non-Issue
Comparison by product
Tickets per Staff
Number of tickets handled per staff
Trend & Pattern
Shift Distribution
Morning · Day · Night
7-Day Ticket Trend
Daily volume — Issue vs Non-Issue (all data)
6-Month Ticket Trend
Monthly volume — Issue vs Non-Issue (all data)
Top Client Issue
Ticket count by client (Issue type)
| # | Contact Client Name | Total Ticket |
|---|
Recent Incidents
Last 5 incidents by date
| Start Time | End Time | Product | Problem | Root Cause | Duration |
|---|
Task Overview
All Data
Task Status
Distribution by status
Tasks per Staff
Number of tasks handled
Task List
All helpdesk team tasks
| Staff | Task | Tag | Duration | Status | Date |
|---|
Period
to
Dimension
Month-to-Month Comparison
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Select a date range to compare months.
Monthly Metric Comparison
Side-by-side monthly metrics
Monthly Ticket Volume
Issue vs Non-Issue per month
Monthly Closed
Number of closed tickets per month
Monthly Issue
Number of issue tickets per month
Monthly Non Issue
Number of non-issue tickets per month
Monthly Active Escalation
Number of active escalations per month
Monthly AHT
Average handling time per month (minutes)
Monthly ART
Average response time per month (minutes)
Monthly SLA Rate
SLA compliance rate per month
Monthly Priority Distribution
Priority distribution per month
Product · Issue vs Non-Issue
Comparison by product
Tickets per Staff
Number of tickets handled per staff
Tasks per Staff
Number of tasks handled per staff per month
Shift Distribution
Morning · Day · Night